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Return Policy

Returns Policy

Products may be returned within 30 days of receipt provided BillyAustins is notified within 15 days of receipt of purchase. An RMA number must be obtained by emailing info@billyaustins.com. No refunds will be processed without an RMA number, no exceptions.

15% restocking fee on the selling price of the product will be assessed for any returns that are not defective. Shipping and handling charges are non-refundable, and will be taken out of total refund amount. Damaged or torn items will not be refunded and will be sent back.

Please note there may be a slight variance on the color of the item, depending on each computer screen resolution than actual item. The item should not be damaged and returned in original condition. You should expect to receive your refund within 3 to 5 business days from receipt of the item date to us.

Custom sized, bulk or customized orders and non-standard sizes larger than 2xl may not be returned, orders of 2 or more jackets are considered bulk/custom as each order is made direct from factory for you. We make every jacket fresh from raw leather to complete stitching, and you will not get an old sitting stock jacket.

Clearance Items or items with more than 70% mark-down may not be returned, however exchanges are accepted for another clearance or marked down item similarly priced (subject to availability).

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Shipping is done the following business day if the product is in stock. Most of the leather jackets are Build to Order, in other words made fresh and shipped within 5-12 business days. Please provide us with a physical address, we cannot deliver to P.O. Boxes.


Shipping is Flat Rate Worldwide. Please allow 10 - 12 business days for arrival on jackets, and about 2-3 weeks ETA for bags and shoes as they are shipped direct from factory (ETA is same for all countries) . Current ETA is about 7 business days and varies depending on volumes. Since Billy Austins ships worldwide, we are not responsible for custom duties or fees (if applicable in your country).