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Free Custom Sizing Available
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Return Policy

Returns Policy

Leather jackets may be returned within 21 days. Please fill out a return request in Billy Austins portal using the password you created when making the purchase. Please note there may be a slight variance on the color of the jacket, depending on each computer screen resolution than actual jacket. The jackets should not be damaged and returned in original condition. You should expect to receive your refund within 2 weeks of receipt of the refund to us. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please use tracked delivery to return. Shipping and handling charges are non-refundable, and will be taken out of total refund amount. If the product appears worn it will be subject to restocking fees of 15%. Damaged or torn items will not be refunded and will be sent back. Plus sized Jackets and Coats are not returnable as they are custom made.

Custom sized, bulk or customized orders and non-standard sizes larger than 2xl may not be returned, orders of 2 or more jackets are considered bulk/custom as each order is made direct from factory for you. We make every jacket fresh from raw leather to complete stitching, and you will not get an old sitting stock jacket.

Clearance Items or items with more than 70% mark-down may not be returned, however exchanges are accepted for another clearance or marked down item similarly priced (subject to availability).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Shipping is done the following business day if the product is in stock. Most of the leather jackets are Build to Order, in other words made fresh and shipped within 5-12 business days. Please provide us with a physical address, we cannot deliver to P.O. Boxes.


Shipping is Flat Rate Worldwide. Please allow 10 - 12 business days for arrival on jackets, and about 2-3 weeks ETA for bags and shoes as they are shipped direct from factory (ETA is same for all countries) . Current ETA is about 7 business days and varies depending on volumes. Since Billy Austins ships worldwide, we are not responsible for custom duties or fees (if applicable in your country).